When it comes to the people you trust inside your business, what is the most important factor? Some may say price. Others may say personality. Still others may say it’s the services themselves that are most important. In our experience, it’s a combination of all of these, but there are also a few other qualities that take higher priority than these.
From trustworthiness and reliability to state-of-the-art equipment and a satisfaction guarantee, the best full-service building maintenance companies have these four elements in common. Let’s take a closer look at all of them.
1. Trustworthiness
Is the building maintenance company reputable? It can be difficult to gauge the trustworthiness of an individual cleaner, but a full-service building maintenance company that vets their employees is a different story. There are indicators of trustworthiness, such as customer reviews, professional partnerships and how transparent the company is with information. Even things like the company’s uniforms and vehicles will help you determine trustworthiness.
2. Reliability
Is the building maintenance company reliable? Businesses have to stay on track with time to turn a profit and they need to stay running as long as possible with minimal downtime. Unfortunately, many maintenance companies can experience delays if they overbook clients and miss appointments (or show up late). Punctuality is crucial for full-service building maintenance companies, as is consistently doing a good job. Things do happen, so if a maintenance company is ever late, they should at least communicate with you and make it right if there’s a mistake.
3. State-of-the-Art Equipment
Is the building maintenance company well-equipped? They can be trustworthy, reliable, affordable and nice, but if they don’t have the proper equipment to do the job, the results will be lackluster. The best building maintenance and cleaning companies will even adapt cleaning methods and equipment to fit the job, as buildings can vary in their usage, type and maintenance needs.
4. Satisfaction Guarantee
Is the building maintenance company dedicated to customer service? A satisfaction guarantee is a good sign that the team will do everything it can to ensure you are satisfied with your building maintenance services. Whether this is delivering customized services for your unique needs or simply following up after the job is complete (or sending you a recap), the best companies give attention to the most minute details to make clients happy.
If you’re considering full-service building maintenance, contact us today for a consultation or quote.